Since every product is customized, refunds are seldom offered. We do want you to be happy and will do our best to solve the problem. Please help us out by double-checking name spellings. That is the problem we run into the most.
There are rare times when we simply cannot find anything on your name. This usually occurs with a surname. First names are often created by putting together parts of different names, so we can find those, however, last names have been carried through family lines for generations and are pretty stable. It does happen, we’ve had it happen twice that I can remember since we started. In those instances, we will contact you to see if you might know of a country of origin or some spelling changes that have occurred before we give up and refund your money.
Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@tracesetc.com.
Need help?
Contact us at orders@tracesetc.com for questions related to refunds and returns.